JOB
Under general direction, to plan, organize, develop, administer, and manage a variety of operations, functions, and programs within the Merced County Human Services Agency; to plan, organize, direct, supervise, and manage the operations, services and programs of a group of assigned units; to review for assigned programs; to develop special grants and proposals; to represent programs, consult with, and advise County officials, local agencies, citizen groups, and community organizations; to act for the Deputy Director of the Human Services Agency is their absence; and to do related work as required.Program Manager is a second level supervisory and first level management position within the Merced County Human Services Agency. It has responsibility for assisting with the general management of a division within the Agency, as well as directing, managing, supervising and coordinating the operations, functions, and services of a group of units within their specific division.
EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: Assists with the general management and administration of the various programs/services provided in the Merced County Human Services Agency, including fiscal management, facility management, personnel management, and program planning and evaluation.Plans, organizes, directs, manages and coordinates the operations, programs, and services of an assigned group of units within the Division.Has responsibility for selection, supervision, training, development and evaluation of unit staff.Has a major role in the development, administration, and control of the Division budget, including development of proper reports for funding sources.Conducts and/or directs ongoing needs assessment activities to obtain information about the problems and needs of the community, as well as gain feedback regarding the effectiveness of employment services.Performs a variety of studies and analysis to maintain the quality and efficiency of case management activities.Solicits, monitors, negotiates and evaluates contract services.Represents the Human Services Agency with a variety of committees, associations, government agencies, contractors, and groups including liaison to the public.Knowledge of: The functions, policies, programs, and procedures of the County Human Services AgencyRules, regulations, and laws governing the determination of eligibility and funding of public assistance grants.Operating policies and general functions of the State Department of Soc ial Services and State Department of Health ServicesEconomic/business development strategies, program and revenue sources Problems related to economically disadvantaged persons Administrative principles, management techniques and conceptsProgram monitoring, development, and evaluationPlanning techniques for human servicesGrant and contract management of programs and data processing applications for CalWORKs servicesBudget development and expenditure control Public personnel management, including equal employment opportunityAbility to: Plan, organize, direct, manage and coordinate the operations, functions, and programs of a group of units in the Eligibility and Employment Division of the County Human Services AgencyAssist with budget development and expenditure controlProvide supervision, training, development, and evaluation for Eligibility and Employment Division staffInterpret and evaluate laws and regulations related to CalWORKs programsOversee program development, monitoring, and evaluation activitiesDirect the gathering and analysis of information and the preparation of a variety of reportsDevelop and negotiate contracts and other business and financial agreementsEffectively represent the Human Services Agency in contacts with the public, community organizations, service providers and other government agenciesEstablish and maintain cooperative working relationships with those contacted during the course of workESSENTIAL FUNCTIONS Operate a personal computer and other office equipment, including repetitive hand and arm motion.Communicate effectively with others in person and over the telephoneAnalyze data, interpret policies, procedures and regulations, develop appropriate conclusions, and prepare reportsResolve conflicts and respond appropriately to complaintsComplete multiple priority projects with conflicting deadlines and under stressful conditions.Maintain confidential information in accordance with legal standards and/or County regulationsTrain, evaluate and supervise staffFrequent use of depth perception, peripheral vision and color perception.Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.Frequent use of hand-eye coordination.Frequent use of data entry device including repetitive hand and arm motion. Occasionally lift and carry up to 40 pounds.Normal dexterity, frequent holding and grasping Sit or stand for long periods of time.Regular attendance is an essential function.
SUPPLEMENTAL INFORMATION
EXAMINATION INFORMATIONTRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks and exams will be conducted every two weeks from the opening of the job posting.SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.DRIVERS LICENSE REQUIREMENTSome positions in this classification may require possession of a California driver license.Employees who drive on County business to carry out job-related duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on case-by-case basis by the appointing authority. VETERAN'S PREFERENCEPLEASE NOTE: Applicants, who receive a passing score on a written or oral examination, shall be eligible to receive credit for an additional five (5) points to be added to the final examination score. Veteran's preference is allowed only on initial entrance into County service and shall not affect the order of eligibility on any other employment lists.For the purpose of this section, a veteran is one who has received an honorable discharge from active duty, and has served: 1. During one of the following wartime or equivalent periods: Sept. 11, 2001 to End of Operation Iraqi FreedomAug. 2, 1990 to Jan. 2, 1992Jan. 31, 1955 to Oct. 15, 19762. During peacetime for which service a campaign or expeditionary medal has been authorized by the Government of the United States and where discharge was under honorable conditions. This would include Lebanon, Grenada and Southwest Asia.A copy of the discharge form (DD-214) shall be submitted to CalHR MSS for each position applied for, along with an application for employment requesting such preference, on or before the final filing date specified on the job announcement. Failure to submit the required credentials (DD-214) prior to the final filing date will be deemed a waiver of credits.ABOUT MERCED COUNTYMerced County is located in the northern part of the San Joaquin Valley in central California, an area earning worldwide acclaim for its rich agriculture, and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced, the self-proclaimed Gateway to Yosemite, has a population of approximately 81,102, yet retains the charm of a small town with amenities routinely found in larger communities. Merced's revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the state's heritage. It is a peaceful, quiet, and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.